Abstract(頁97,123);1. Background(頁97-98);2. Methodology(頁98);3. Framework for the case study(頁99-101);4. Case study outline and background(頁101-102);5. Analysis(頁102-118);6. Strengths and limitations of narrative inquiry(頁118-119);7. Conclusions(頁119);Acknowledgements(頁120);References(頁120-122)